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불친절합니다.. - 구로청소년수련관
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Q  신규강좌 오픈투표(수강 의사가 있는분만 투표해주세요) 마술 수업이 언제오픈하면 좋을까요?
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불친절합니다..
by 항의자 2012-08-30 18:02:14
8,642 Views, 스크랩 스크랩
오늘은 하루 종일 전화연결이 잘 되지도 않더니만...

궁금한것이 있으니 전화한것인데...답변도 완전 짜증투~~~

민망해서 더 질문하기도 겁나고,수련관 프로그램 이용 좀 해볼까하다가 기분만 엄청 상하고..

옆에 영등포 수련관만 해도 친절하던데....

여기서 이렇게 기분 나쁜적이 처음이 아니길래..번거로움에도 글 올립니다...

서비스 마인드들 좀 갖춰주세요..

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안녕하세요. 구로청소년수련관입니다.
수련관 이용에 불편을 드려 죄송합니다.

27일 부터 수련관 신규 프로그램 접수를 받다보니 접수할때 상담이 많이 길어집니다.
대기 인원도 많다 보니 접수처에서 전화를 못 받거나 늦게 받을 때가 있는데 전화 연결에 많은 불편함을 드려 죄송합니다.
전화 연결이 어려울때에는 ARS 안내 방송이 나올때 다른 부서를 연결하시면 어느 정도의 상담이 가능합니다.

접수 대기자가 많다 보니 전화 상담에 어려움이 있어 불친절 하게 느끼셨다면 다시 한 번 사죄를 드리며 앞으로는 그런일이 없도록 직원교육에 더욱 힘쓰겠습니다.

앞으로 더욱 발전하는 수련관이 되도록 노력하겠습니다.
감사합니다.
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